Lufthansa · Indonesia

Lufthansa Jakarta Office in Indonesia

Complete contact information for the Lufthansa office in Jakarta, Indonesia — address, phone, email, and working hours. For instant booking, refund, or flight-change help, call our independent travel assistance line 24/7.

Call +1-844-761-5320

Independent travel assistance line — not the airline's official customer service unless specifically stated.

About Lufthansa Jakarta Office

The Lufthansa office in Jakarta, Indonesia is one of the busiest airline service points in the region, handling day-to-day passenger requests as well as complex ticketing cases.

The office is typically situated in the airport terminal precinct of Jakarta, with easy access from the main highway and public transit. Passengers use it for new bookings, ticket reissues, refunds, baggage claims, group reservations, seat upgrades, and frequent-flyer program queries.

For urgent travel needs — cancellations, missed connections, name corrections, or same-day changes — our 24/7 independent travel assistance team can compare options and resolve issues quickly without waiting in a queue.

Lufthansa Jakarta Office Contact Details

Check the table below for essential contact information about the Lufthansa Jakarta office.

Office Address	Lufthansa Office, Jakarta, Indonesia
Main Office Phone	+1-844-761-5320 24/7 independent travel assistance
Email Address	Use the official contact form on Lufthansa's website.
Working Hours	Monday to Sunday: 07:30 – 20:00 (local time)
Airport Served	Main international airport of Jakarta, Indonesia
City / Country	Jakarta, Indonesia

Address is a general reference. Please verify the exact street address on the airline's official website before visiting.

Services Handled

• New flight bookings & seat upgrades
• Ticket refunds and travel credit processing
• Date, name, and route changes
• Baggage inquiries and lost baggage claims
• Group and corporate travel
• Frequent flyer program support
• Special assistance and unaccompanied minors
• Visa and travel document guidance

Local Tips for Jakarta Travellers

Carry your booking reference (PNR), photo ID, and payment card.
Many travelers combine an office visit with passport photo studios and forex booths located nearby.
If you're coming from the airport, keep your boarding pass — some counters use it to speed up lookups.
Cashless payments are usually preferred; carry a card that supports international transactions.

Lufthansa Jakarta — Travel Blog

How to Reach the Lufthansa Jakarta Office Without the Wait

Most travellers head straight to the Lufthansa Jakarta counter for even the smallest change, and that's exactly why queues build up. The reality is that a large share of these requests — seat selection, minor date changes, meal preferences, frequent-flyer updates — can be handled over a single phone call. If you do need to visit in person, aim for mid-morning on a Tuesday or Wednesday; those are historically the quietest slots at the Lufthansa counter in Jakarta.

Lufthansa in Jakarta: What to Expect at the Counter

First-time visitors to the Lufthansa office in Jakarta are often surprised by how document-heavy the process is. Bring your passport, PNR/booking reference, original payment card, and any prior email confirmations. For refunds, the staff will usually ask for the original ticket receipt. If a name change or route correction is involved, expect a short verification wait before the request is submitted to the airline's central reservations system.

Baggage Rules Travellers Miss at Lufthansa Jakarta

A recurring theme at the Lufthansa Jakarta office is baggage confusion — especially for connecting itineraries that cross regions. Carry-on weight limits, sports equipment fees, and lithium battery rules differ between Lufthansa's short-haul and long-haul services. Before you fly out of Jakarta, confirm the fare-family baggage allowance printed on your e-ticket rather than relying on general online summaries.

Frequently Asked Questions — Lufthansa Jakarta Office

What is the address of the Lufthansa Jakarta office?

Address details for the Lufthansa office in Jakarta, Indonesia are best confirmed directly via the airline's official website or by calling our 24/7 travel assistance line at +1-844-761-5320.

Can I book or cancel a ticket at the Jakarta office?

Yes, most Lufthansa city offices handle new bookings, cancellations, and reissues. For a faster alternative, call +1-844-761-5320 for instant assistance.

What are the office working hours?

Working hours vary by location. City offices are typically open Monday to Friday during business hours; airport counters follow flight schedules. Our travel assistance line is available 24/7.

How do I request a refund from the Lufthansa Jakarta office?

Refunds can be requested at the office with your original booking reference and payment proof, or processed over the phone by calling +1-844-761-5320.

Is the Lufthansa Jakarta office the same as the airport counter?

No. The Lufthansa city office in Jakarta handles ticketing, refunds, and general reservations, while the airport counter focuses on same-day check-in, baggage, and boarding. If your issue is not tied to a flight departing within the next few hours, the city office (or our 24/7 helpline) is usually the faster route.

Do I need an appointment at the Lufthansa office in Jakarta?

Walk-ins are accepted at most Lufthansa offices in Jakarta, but for complex requests — group bookings, corporate accounts, or refund escalations — calling ahead is strongly recommended so the right desk can be assigned to you.

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