Complete contact information for the Lufthansa office in Hong Kong, Hong Kong — address, phone, email, and working hours. For instant booking, refund, or flight-change help, call our independent travel assistance line 24/7.
Call +1-844-761-5320Independent travel assistance line — not the airline's official customer service unless specifically stated.
Whether you're a first-time flyer or a frequent traveler, the Lufthansa Hong Kong office serves as the primary local touchpoint for the airline's operations across Hong Kong.
The office is typically situated in the central financial quarter of Hong Kong, near several embassies, banks, and long-stay hotels. Passengers use it for new bookings, ticket reissues, refunds, baggage claims, group reservations, seat upgrades, and frequent-flyer program queries.
For urgent travel needs — cancellations, missed connections, name corrections, or same-day changes — our 24/7 independent travel assistance team can compare options and resolve issues quickly without waiting in a queue.
Check the table below for essential contact information about the Lufthansa Hong Kong office.
| Office Address | Lufthansa Office, Hong Kong, Hong Kong |
|---|---|
| Main Office Phone | +1-844-761-5320 24/7 independent travel assistance |
| Email Address | Use the official contact form on Lufthansa's website. |
| Working Hours | Monday to Sunday: 07:30 – 20:00 (local time) |
| Airport Served | Main international airport of Hong Kong, Hong Kong |
| City / Country | Hong Kong, Hong Kong |
Address is a general reference. Please verify the exact street address on the airline's official website before visiting.
Groups of ten or more flying Lufthansa from Hong Kong qualify for special negotiated fares, flexible name changes, and consolidated ticketing. The Hong Kong corporate desk generally responds within one working day for quote requests. For weddings, tours, and pilgrimages departing Hong Kong, block-booking early — ideally three to four months in advance — yields the best pricing and seat maps.
Miles-related queries — missing points, tier upgrades, award ticket redemptions — are best handled by the loyalty desk. The Lufthansa Hong Kong office can log a claim on your behalf, but the actual credit posts from the central program office. Keep boarding passes for at least six months if you fly Lufthansa regularly from Hong Kong; they're the single most useful document when disputing missing miles.
Most travellers head straight to the Lufthansa Hong Kong counter for even the smallest change, and that's exactly why queues build up. The reality is that a large share of these requests — seat selection, minor date changes, meal preferences, frequent-flyer updates — can be handled over a single phone call. If you do need to visit in person, aim for mid-morning on a Tuesday or Wednesday; those are historically the quietest slots at the Lufthansa counter in Hong Kong.
Address details for the Lufthansa office in Hong Kong, Hong Kong are best confirmed directly via the airline's official website or by calling our 24/7 travel assistance line at +1-844-761-5320.
Yes, most Lufthansa city offices handle new bookings, cancellations, and reissues. For a faster alternative, call +1-844-761-5320 for instant assistance.
Working hours vary by location. City offices are typically open Monday to Friday during business hours; airport counters follow flight schedules. Our travel assistance line is available 24/7.
Refunds can be requested at the office with your original booking reference and payment proof, or processed over the phone by calling +1-844-761-5320.
No. The Lufthansa city office in Hong Kong handles ticketing, refunds, and general reservations, while the airport counter focuses on same-day check-in, baggage, and boarding. If your issue is not tied to a flight departing within the next few hours, the city office (or our 24/7 helpline) is usually the faster route.
Walk-ins are accepted at most Lufthansa offices in Hong Kong, but for complex requests — group bookings, corporate accounts, or refund escalations — calling ahead is strongly recommended so the right desk can be assigned to you.
