Complete contact information for the Avianca office in Beijing, China — address, phone, email, and working hours. For instant booking, refund, or flight-change help, call our independent travel assistance line 24/7.
Call +1-844-761-5320Independent travel assistance line — not the airline's official customer service unless specifically stated.
Travellers flying with Avianca from Beijing rely on the airline's Beijing China office for everything from routine seat changes to urgent last-minute rebookings.
The office is typically situated in the city-centre transit hub of Beijing, close to major hotels and metro connections. Passengers use it for new bookings, ticket reissues, refunds, baggage claims, group reservations, seat upgrades, and frequent-flyer program queries.
For urgent travel needs — cancellations, missed connections, name corrections, or same-day changes — our 24/7 independent travel assistance team can compare options and resolve issues quickly without waiting in a queue.
Check the table below for essential contact information about the Avianca Beijing office.
| Office Address | Avianca Office, Beijing, China |
|---|---|
| Main Office Phone | +1-844-761-5320 24/7 independent travel assistance |
| Email Address | Use the official contact form on Avianca's website. |
| Working Hours | Monday to Sunday: 07:30 – 20:00 (local time) |
| Airport Served | Main international airport of Beijing, China |
| City / Country | Beijing, China |
Address is a general reference. Please verify the exact street address on the airline's official website before visiting.
First-time visitors to the Avianca office in Beijing are often surprised by how document-heavy the process is. Bring your passport, PNR/booking reference, original payment card, and any prior email confirmations. For refunds, the staff will usually ask for the original ticket receipt. If a name change or route correction is involved, expect a short verification wait before the request is submitted to the airline's central reservations system.
A recurring theme at the Avianca Beijing office is baggage confusion — especially for connecting itineraries that cross regions. Carry-on weight limits, sports equipment fees, and lithium battery rules differ between Avianca's short-haul and long-haul services. Before you fly out of Beijing, confirm the fare-family baggage allowance printed on your e-ticket rather than relying on general online summaries.
Refund timelines from the Avianca Beijing office depend heavily on the fare rules of your original booking. Fully refundable fares are usually processed within one to two billing cycles, while promotional fares may only qualify for travel credit. If you booked through a third party, the Beijing office may direct you back to the original agent — in those cases our 24/7 helpline can often work in parallel to speed things up.
Address details for the Avianca office in Beijing, China are best confirmed directly via the airline's official website or by calling our 24/7 travel assistance line at +1-844-761-5320.
Yes, most Avianca city offices handle new bookings, cancellations, and reissues. For a faster alternative, call +1-844-761-5320 for instant assistance.
Working hours vary by location. City offices are typically open Monday to Friday during business hours; airport counters follow flight schedules. Our travel assistance line is available 24/7.
Refunds can be requested at the office with your original booking reference and payment proof, or processed over the phone by calling +1-844-761-5320.
No. The Avianca city office in Beijing handles ticketing, refunds, and general reservations, while the airport counter focuses on same-day check-in, baggage, and boarding. If your issue is not tied to a flight departing within the next few hours, the city office (or our 24/7 helpline) is usually the faster route.
Walk-ins are accepted at most Avianca offices in Beijing, but for complex requests — group bookings, corporate accounts, or refund escalations — calling ahead is strongly recommended so the right desk can be assigned to you.
