Austrian Airlines · Philippines

Austrian Airlines Manila Office in Philippines

Complete contact information for the Austrian Airlines office in Manila, Philippines — address, phone, email, and working hours. For instant booking, refund, or flight-change help, call our independent travel assistance line 24/7.

Call +1-844-761-5320

Independent travel assistance line — not the airline's official customer service unless specifically stated.

About Austrian Airlines Manila Office

Located in the heart of Manila, the Austrian Airlines office supports passengers across Philippines with both walk-in and telephone assistance.

The office is typically situated in the city-centre transit hub of Manila, in a well-signposted travel services block. Passengers use it for new bookings, ticket reissues, refunds, baggage claims, group reservations, seat upgrades, and frequent-flyer program queries.

For urgent travel needs — cancellations, missed connections, name corrections, or same-day changes — our 24/7 independent travel assistance team can compare options and resolve issues quickly without waiting in a queue.

Austrian Airlines Manila Office Contact Details

Check the table below for essential contact information about the Austrian Airlines Manila office.

Office Address	Austrian Airlines Office, Manila, Philippines
Main Office Phone	+1-844-761-5320 24/7 independent travel assistance
Email Address	Use the official contact form on Austrian Airlines's website.
Working Hours	Monday to Sunday: 07:30 – 20:00 (local time)
Airport Served	Main international airport of Manila, Philippines
City / Country	Manila, Philippines

Address is a general reference. Please verify the exact street address on the airline's official website before visiting.

Services Handled

• New flight bookings & seat upgrades
• Ticket refunds and travel credit processing
• Date, name, and route changes
• Baggage inquiries and lost baggage claims
• Group and corporate travel
• Frequent flyer program support
• Special assistance and unaccompanied minors
• Visa and travel document guidance

Local Tips for Manila Travellers

Carry your booking reference (PNR), photo ID, and payment card.
Peak walk-in hours are usually between 11 AM and 2 PM, so arriving right at opening is often faster.
Traffic around the office can be heavy on Monday mornings and Friday evenings — plan ahead.
Many travelers combine an office visit with passport photo studios and forex booths located nearby.

Austrian Airlines Manila — Travel Blog

Austrian Airlines in Manila: What to Expect at the Counter

First-time visitors to the Austrian Airlines office in Manila are often surprised by how document-heavy the process is. Bring your passport, PNR/booking reference, original payment card, and any prior email confirmations. For refunds, the staff will usually ask for the original ticket receipt. If a name change or route correction is involved, expect a short verification wait before the request is submitted to the airline's central reservations system.

Baggage Rules Travellers Miss at Austrian Airlines Manila

A recurring theme at the Austrian Airlines Manila office is baggage confusion — especially for connecting itineraries that cross regions. Carry-on weight limits, sports equipment fees, and lithium battery rules differ between Austrian Airlines's short-haul and long-haul services. Before you fly out of Manila, confirm the fare-family baggage allowance printed on your e-ticket rather than relying on general online summaries.

Refunds and Reissues Through the Austrian Airlines Manila Office

Refund timelines from the Austrian Airlines Manila office depend heavily on the fare rules of your original booking. Fully refundable fares are usually processed within one to two billing cycles, while promotional fares may only qualify for travel credit. If you booked through a third party, the Manila office may direct you back to the original agent — in those cases our 24/7 helpline can often work in parallel to speed things up.

Frequently Asked Questions — Austrian Airlines Manila Office

What is the address of the Austrian Airlines Manila office?

Address details for the Austrian Airlines office in Manila, Philippines are best confirmed directly via the airline's official website or by calling our 24/7 travel assistance line at +1-844-761-5320.

Can I book or cancel a ticket at the Manila office?

Yes, most Austrian Airlines city offices handle new bookings, cancellations, and reissues. For a faster alternative, call +1-844-761-5320 for instant assistance.

What are the office working hours?

Working hours vary by location. City offices are typically open Monday to Friday during business hours; airport counters follow flight schedules. Our travel assistance line is available 24/7.

How do I request a refund from the Austrian Airlines Manila office?

Refunds can be requested at the office with your original booking reference and payment proof, or processed over the phone by calling +1-844-761-5320.

Is the Austrian Airlines Manila office the same as the airport counter?

No. The Austrian Airlines city office in Manila handles ticketing, refunds, and general reservations, while the airport counter focuses on same-day check-in, baggage, and boarding. If your issue is not tied to a flight departing within the next few hours, the city office (or our 24/7 helpline) is usually the faster route.

Do I need an appointment at the Austrian Airlines office in Manila?

Walk-ins are accepted at most Austrian Airlines offices in Manila, but for complex requests — group bookings, corporate accounts, or refund escalations — calling ahead is strongly recommended so the right desk can be assigned to you.

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