Complete contact information for the Air Austral office in Shanghai, China — address, phone, email, and working hours. For instant booking, refund, or flight-change help, call our independent travel assistance line 24/7.
Call +1-844-761-5320Independent travel assistance line — not the airline's official customer service unless specifically stated.
The Air Austral office in Shanghai, China is one of the busiest airline service points in the region, handling day-to-day passenger requests as well as complex ticketing cases.
The office is typically situated in the central financial quarter of Shanghai, near several embassies, banks, and long-stay hotels. Passengers use it for new bookings, ticket reissues, refunds, baggage claims, group reservations, seat upgrades, and frequent-flyer program queries.
For urgent travel needs — cancellations, missed connections, name corrections, or same-day changes — our 24/7 independent travel assistance team can compare options and resolve issues quickly without waiting in a queue.
Check the table below for essential contact information about the Air Austral Shanghai office.
| Office Address | Air Austral Office, Shanghai, China |
|---|---|
| Main Office Phone | +1-844-761-5320 24/7 independent travel assistance |
| Email Address | Use the official contact form on Air Austral's website. |
| Working Hours | Monday to Sunday: 07:30 – 20:00 (local time) |
| Airport Served | Main international airport of Shanghai, China |
| City / Country | Shanghai, China |
Address is a general reference. Please verify the exact street address on the airline's official website before visiting.
Groups of ten or more flying Air Austral from Shanghai qualify for special negotiated fares, flexible name changes, and consolidated ticketing. The Shanghai corporate desk generally responds within one working day for quote requests. For weddings, tours, and pilgrimages departing Shanghai, block-booking early — ideally three to four months in advance — yields the best pricing and seat maps.
Miles-related queries — missing points, tier upgrades, award ticket redemptions — are best handled by the loyalty desk. The Air Austral Shanghai office can log a claim on your behalf, but the actual credit posts from the central program office. Keep boarding passes for at least six months if you fly Air Austral regularly from Shanghai; they're the single most useful document when disputing missing miles.
Most travellers head straight to the Air Austral Shanghai counter for even the smallest change, and that's exactly why queues build up. The reality is that a large share of these requests — seat selection, minor date changes, meal preferences, frequent-flyer updates — can be handled over a single phone call. If you do need to visit in person, aim for mid-morning on a Tuesday or Wednesday; those are historically the quietest slots at the Air Austral counter in Shanghai.
Address details for the Air Austral office in Shanghai, China are best confirmed directly via the airline's official website or by calling our 24/7 travel assistance line at +1-844-761-5320.
Yes, most Air Austral city offices handle new bookings, cancellations, and reissues. For a faster alternative, call +1-844-761-5320 for instant assistance.
Working hours vary by location. City offices are typically open Monday to Friday during business hours; airport counters follow flight schedules. Our travel assistance line is available 24/7.
Refunds can be requested at the office with your original booking reference and payment proof, or processed over the phone by calling +1-844-761-5320.
No. The Air Austral city office in Shanghai handles ticketing, refunds, and general reservations, while the airport counter focuses on same-day check-in, baggage, and boarding. If your issue is not tied to a flight departing within the next few hours, the city office (or our 24/7 helpline) is usually the faster route.
Walk-ins are accepted at most Air Austral offices in Shanghai, but for complex requests — group bookings, corporate accounts, or refund escalations — calling ahead is strongly recommended so the right desk can be assigned to you.
